https://dx.doi.org/10.24016/2025.v11.466
ORIGINAL ARTICLE
Factors associated with dropout in a self-guided transdiagnostic
intervention for a Mexican population
Omar Hernández-Orduña1*, Anabel de la Rosa-Gómez2, Pablo D. Valencia2, Lorena Flores-Plata1, Alejandra Mares1
1 Iztacala Iztacala Higher Education Faculty, National Autonomous University of Mexico, Mexico City, Mexico.
2 National Autonomous University of Mexico, Mexico City, Mexico.
* Correspondence: fomarhernandez.o@gmail.com
Received: June 16, 2025 | Revised:
July 26, 2025 | Accepted: August 16, 2025
| Published Online: August 30, 2025
CITE IT AS:
Hernández-Orduña, O., de la Rosa-Gómez, A., Valencia,
P., Flores-Plata, L., Mares, A. (2025). Factors associated with dropout in a self-guided
transdiagnostic intervention for a Mexican population. Interacciones,
11, e466. https://dx.doi.org/10.24016/2025.v11.466
ABSTRACT
Background: Technology has revolutionized mental health, enabling access to diverse
and more accessible therapies. Telepsychology interventions, such as
self-guided ones, offer personalized treatments through digital platforms.
Although long-term studies are limited, these approaches have shown
effectiveness in various disorders. Modality and the specific disorder
influence the effectiveness of these therapies. Understanding and identifying
factors that influence the abandonment of self-guided treatments is crucial to improving
their design and increasing the likelihood of their completion.
Objective: This study seeks to identify factors that influence the abandonment of
self-guided treatments for emotional problems related to stress and trauma.
With this, it is possible to include tools that improve the effectiveness of
these treatments.
Methods: The sample included 89 adults evaluated through diagnostic interviews,
who met criteria for emotional or stress-related disorders and were assigned to
a self-guided transdiagnostic treatment with eight modules that could be
accessed at any time.
Results: A dropout rate of 81% of participants was identified, mainly during the
first sessions. Through logistic regression analysis, some significant factors
for abandonment were identified, such as place of residence and anxiety levels.
Conclusion: Strategies such as personalized reminders, continuous clarification of
treatment objectives, and tools that drive patient motivation towards treatment
could prevent abandonment. The results offer valuable information for
optimizing telepsychology and ensuring success in self-guided psychological
treatments in diverse technological and cultural contexts.
Keywords: Telepsychology, self-guided treatments, drop-out, transdiagnostic
treatment, emotional issues, trauma issues.
INTRODUCTION
Current
technology has enabled a wider variety of modalities for providing
psychological care, making it more accessible to individuals with different
mental health issues. In recent years, technology-mediated interventions have
improved access to mental health services, reducing the time to receive care
and eliminating some barriers, such as stigma (Dworschak et al., 2022,
2022). These interventions, which do not rely on traditional physical settings,
have proven effective in addressing a variety of issues related to emotions,
eating disorders, and substance use (Lin et al., 2022; Taylor et al.,
2021).
Different
intervention modalities in telepsychology utilize different media, such as
videoconferences, telephone calls, messaging, apps, and websites. Some may be
conducted with the support of an individual therapist or in group settings,
either synchronously or asynchronously, while others may be self-guided (McCord
et al., 2020; Saenz et al., 2020). Some such modalities have already
proven more effective than others; for example, videoconference interventions
are more effective than telephone conversations for treating depression and
trauma (Turgoose et al., 2018; Tobak, 2021).
The
self-guided modality in telepsychology involves a psychological treatment where
individuals seeking treatment independently follow a guided protocol organized
into steps they follow at their own pace and convenience (Cuijpers &
Schuurmans, 2007). Patients utilize various resources, including reading
material, videos, activities, and evaluations. This type of treatment has been
developed for various issues, such as alcohol use, anxiety, depression, eating
disorders, and insomnia (Jiménez-Molina et al., 2019; McClellan et al.,
2022; Sablone et al., 2024). The strategies are well-accepted and suitably
adapted to an online format. However, most studies have reported short-term
results, either due to challenges in adherence or a lack of long-term follow-up
(Jiménez-Molina et al., 2019; Tiburcio et al., 2018).
Self-guided
treatments have also proven effective for various issues, including anxiety.
However, they may be more effective for specific typologies, such as panic
attacks and obsessive-compulsive disorder, than for others, such as specific
phobias and social anxiety, whose nature may require contextual elements to
maximize the treatment's effects (Hirai & Clum, 2006; Gadelha et al.,
2021).
Technology-mediated
interventions have increasingly been used in Latin America since the COVID-19
pandemic (Dominguez-Rodriguez et al., 2023; Celleri et al., 2023; De la Rosa et
al., 2022; Rodante et al., 2022; Benjet
et al., 2023), providing greater access to mental health care services. These
interventions have proven effective for different issues, including substance
use, depression, and anxiety, in countries such as Chile, Mexico, Brazil, and
Argentina (Jiménez-Molina et al., 2019).
Some studies
have shown that dropout rates are comparable between in-person and
telepsychology modalities (Walton et al., 2023). Karyotaki
and associates (2015) conducted a systematic review to identify the
characteristics that predict dropout in self-guided interventions for
depression. Their multivariate analysis revealed that male gender, a lower
level of education, and comorbidity with anxiety symptoms significantly
increase the risk of dropping out (Karyotaki
et al., 2015).
Difficulties
accessing the internet or the app were identified as factors leading to
treatment dropout (Cárdenas López et al., 2014). These challenges may
exacerbate some individuals' symptoms, such as the urgency to achieve quick
results (Dennison et al., 2013). Forgetfulness may be another reason
people do not adhere to the interventions and drop out (Donkin & Glozier, 2012; Horsch et al., 2015, 2017). This issue
may hinder our ability to assess such treatments' effectiveness and follow up
on their outcomes.
Psychological
treatments require follow-up and continuity to achieve their objectives and are
particularly relevant in self-guided, technology-mediated interventions.
Knowing which factors influence treatment dropout may help take on strategies
to meet the needs of individuals using this approach, thus increasing the
likelihood that they will complete the treatment. Therefore, this study aimed
to determine the rate of dropout from a transdiagnostic self-guided
intervention designed for emotional issues related to stress and trauma,
identify the characteristics of those who dropped out, and discern whether any
of these characteristics affected the likelihood of treatment dropout.
METHODS
Design
This study presents a secondary analysis from the principal study, which
evaluated the efficacy, clinical change moderators, and acceptability of a
transdiagnostic treatment by comparing three intervention modalities
(self-guided, self-guided with an advisor, and waitlist). The technological
development of these modalities is placed in official public record no.
03-2023-121412443800-01, and the randomized clinical trial was registered under
the number NCT05225701 on the website ClinicalTrial.gov in February 2022. (De
La Rosa-Gómez et al., 2022). We utilized a longitudinal design to collect
data throughout the self-guided sessions, with zero to eight measurements to
record the number of completed sessions and the characteristics of participants
who dropped out of treatment.
Participants
The sample included 89 adult participants from Mexico who voluntarily
signed up on the website https://e-motion.iztacala.unam.mx/register. These
participants were evaluated by psychologists trained in administering the MINI
interview (Mini-International Neuropsychiatric Interview) (Heinze et al.,
2000; Sheehan et al., 1997) to confirm whether they met the specified
criteria and symptoms. Participants were assigned to a self-guided
intervention, and this appointment was confirmed by email. The sample comprised
17% (n=15) men and 83% (n=74) women, with an average age of 35. Regarding
relationship status, 55% (n=49) reported being single at the time of the
intervention, while 45% (n=49) had partners. Geographically, 70% (n=62) resided
in Mexico City, whereas 30% (n=27) lived in another state. Concerning
education, 33% (n=29) reported an intermediate level, having graduated from
middle or high school, while 67% (n=60) had a higher education level, having
attended college or beyond. Regarding employment, 53% (n=47) were unemployed,
while 47% (n=42) reported being employed.
Procedure
The participants were recruited through a social media announcement.
Those interested in the intervention were asked to complete a series of
psychometric assessments and undergo a MINI interview to confirm that they met
the symptomatology of an emotional, stress, or trauma-related issue.
Individuals who did not meet the criteria were referred to a public mental
health service directory. Once accepted, each participant's user profile
was activated on the self-guidance platform, and they were sent an email confirming
their username and password to begin. The intervention was designed to be
self-guided and consisted of eight modules that participants could access at
any time (24 hours, any day of the week). At the end of each intervention
module, participants were evaluated to gain access to the next module. This
process allowed the system to track its progress. We extracted the
participants' data assigned to the intervention between March 2023 and April
2024 from the database and considered a module completed on the date the module
evaluation was recorded. Individuals who did not finish one or more of the
eight intervention modules over a year were classified as having dropped out.
Assessment instruments
Beck Anxiety Inventory (Beck et al., 1988). An
instrument consisting of 21 questions to identify the severity of manifested
anxiety symptoms. It uses a four-point scale, ranging from 0 to 3, where 0
indicates the absence of a symptom and three represents the maximum severity of
that symptom. With established cut-off points, anxiety levels in the Mexican
population are: 0-7 points indicate minimal anxiety, 8-15 points suggest mild
anxiety, 16-25 points correspond to moderate anxiety, and 26-63 points reflect
severe anxiety. The questions cover symptoms typically included in diagnosing
an anxiety disorder. Several studies suggest that this measurement exhibits
high internal consistency and validity as both a divergent and convergent
construct (α = 0.83), and the original version has shown 85% sensitivity and
81% specificity in identifying these symptoms. (Robles et al., 2001).
Beck Depression Inventory II (Beck et al., 1988).
Questionnaire with 21 items evaluating the clinical symptoms of melancholy and
thoughts that surface during depression. It is a self-report tool that uses a
four-point scale (0 to 3), where 0 indicates the absence of a symptom and three
the maximum severity of that symptom. It has a total score range of 0 to 63,
with established cut-off points of 0-13 points indicating minimal depression,
14-19 points suggesting mild depression, 20-28 points corresponding to moderate
depression, and 29-63 points reflecting severe depression. The original version
has shown 83% sensitivity and 95% specificity in identifying these symptoms.
This instrument has been validated for the Mexican population. We utilized
version II, demonstrating strong psychometric properties (α = 87-0.92) (Jurado
et al., 1998).
Difficulties in Emotional Regulation Scale (DERS) (Gratz & Roemer,
2004). The self-report instrument consists of 15 items
assessing two dimensions: emotional regulation strategies and awareness. We
used the version validated for the Mexican population, with a Cronbach's alpha
value ranging from 0.74 to 0.84 (De La Rosa-Gómez et al., 2021).
Statistical analysis
Sociodemographic data were analyzed and compared using central tendency
measures in descriptive statistics to identify variables of interest. A
logistic regression was conducted to determine which variables were more likely
to contribute to treatment dropout. Only statistically significant variables
and findings from other articles were included. Dropout was treated as a
dependent variable, while sociodemographic and psychological factors were
considered independent variables.
Ethical considerations
This project originates from a larger initiative approved by the Ethics
Committee at the Facultad de Estudios
Superiores Iztacala (College of Higher Studies Iztacala Campus) of the Universidad Nacional Autónoma de México (National Autonomous University of
Mexico), under registration number (CE/FESI/082020/1363). The project complies
with the guidelines outlined in the Ethics Code for Mexican Psychologists and
adheres to recommendations for online psychotherapy. We ensured the
participants' information confidentiality by using an encryption algorithm
accessible only to the principal researcher. Participation was voluntary. All
study participants signed an online informed consent form before receiving the
intervention (De La Rosa-Gómez et al., 2022; Sociedad Mexicana de Psicología, 2010).
RESULTS
Of the 89 participants assigned to the intervention, 18% (n=16) did not
complete any of the modules. Among those who started treatment, 81% (n=72) did
not finish and were classified as dropouts. In all, 23% (n=20) of participants
dropped out after finishing module 1, 18% (n=16) after module 2, and 10% (n=9)
after module 3; that is, half the participants dropped out during the first
three modules. Module 7 had the lowest dropout percentage at 1%; only one
person started this module but did not complete the treatment. Also, 19% of
participants completed treatment (n=17). The above is summarized in Table 1. On
average, participants who did not finish using the platform for 52 days to
complete one or more modules, whereas those who completed the treatment used
the platform for an average of 75 days.
Table 1. Dropout
percentages and frequencies per module (n=89)
Module |
Frequency
dropout |
Cumulative
dropout |
Percentage
dropout |
0 |
16 |
16 |
18 |
1 |
20 |
36 |
22.5 |
2 |
16 |
52 |
18 |
3 |
9 |
61 |
10.1 |
4 |
3 |
64 |
3.4 |
5 |
2 |
66 |
2.2 |
6 |
5 |
71 |
5.6 |
7 |
1 |
72 |
1.1 |
Total |
72 |
100 |
Note: Participants
who did not complete their assigned module could not advance to the next one and
were considered to have dropped out
Regarding the differences between individuals who completed the
intervention and those who did not, 93% of men who started treatment did not
finish (n=14), and 78% of women dropped out of some modules (n=58). Regarding
relationship status, 86% of single participants (n=42) and 75% of those in a
relationship (n=30) did not complete the treatment. Regarding residence, 87%
(n=54) of participants living outside of Mexico City and 67% (n=18) of those
residing there withdrew from the treatment. Concerning the level of education,
93% (n=27) of individuals with an intermediate level (middle and high school)
and 75% (n=45) of those with a higher level of education (college and beyond)
did not complete the treatment. Lastly, regarding occupation, 83% (n=39) of
unemployed individuals and 79% (n=33) of employed persons
did not finish the treatment. The above is summarized in Table 2.
Table 2. Differences
in sociodemographic and in psychological variables between participants who did
and did not drop out of the intervention (n=89).
|
|
Dropout |
Completed |
Age (years) |
|
33.8 (mean) |
39.7 (mean) |
Sex |
Men |
14 (93.3) |
1 (6.7) |
|
Women |
58 (78.4) |
16 (21.6) |
Relationship
status |
Single |
42 (85.7) |
7 (14.3) |
|
With a
partner |
30 (75) |
10 (25) |
Place of
residence |
Outside of
Mexico City |
54 (87.1) |
8 (12.9) |
|
Mexico City |
18 (66.7) |
9 (33.3) |
Level of
education |
Intermediate |
27 (93.1) |
2 (6.9) |
|
High |
45 (7) |
15 (25) |
Occupation |
Unemployed |
39 (83) |
8 (17) |
|
Employed |
33 (78.6) |
9 (21.4) |
Level of
anxiety |
Minimum |
17 (94.4) |
1 (5.6) |
Mild |
27 (81.8) |
6 (18.2) |
|
Moderate |
25 (78.1) |
7 (21.9) |
|
|
Severe |
3 (50) |
3 (50) |
Level of
depression |
Mild |
12 (80) |
3 (20) |
Moderate |
47 (78.3) |
13 (21.7) |
|
Severe |
13 (92.9) |
1 (7.1) |
Note: Intermediate level of education: middle
and high school; higher level of education: undergraduate and graduate.
As for psychological variables, the dropout percentage was lower when
the anxiety level was higher (in the minimum and mild ranges). Conversely, a
higher dropout percentage was associated with a higher level of depression (in
the moderate and severe ranges) (Table 2).
The bivariate logistic regression analysis indicated that individuals
living in Mexico City (OR=3.38, 95%CI=1.13-10.05, p=0.29) and those with the
highest anxiety scores (OR=1.07, 95%CI=1.01-1.14, p=0.47) were the most likely
to drop out of treatment. In the multiple logistic regression, which accounted
for additional variables that could influence dropout, the results showed that
living in Mexico City (aOR=4.583, 95%CI=1.35-15.25,
p=0.15) and presenting anxiety symptoms (aOR=1.08,
95%CI=1.01-1.16, p=0.44) remained associated with the likelihood of dropping
out of treatment. These findings are shown in Table 3.
Table 3. Logistic
regression analysis results (n=89)
Variable |
Simple |
Multiple |
||
OR [CI 95%] |
p |
OR [CI 95%] |
p |
|
Sex |
|
|
|
|
Woman |
Ref. Group |
Ref. Group |
||
Man |
0.26 [0.03, 2.12] |
0.208 |
0.25 [0.03, 2.25] |
0.217 |
Age |
1.05 [1.00, 1.10] |
0.055 |
|
|
Marital
status |
|
|
|
|
Single |
Ref. Group |
|||
In a
relationship |
2.00 [0.68, 5.85] |
0.206 |
|
|
Residence |
|
|
|
|
Outside of
Mexico City |
Ref. Group |
Ref. Group |
||
Mexico City |
3.38 [1.13, 10.05] |
0.029 |
4.53 [1.35, 15.25] |
0.015* |
Level of
education |
|
|
|
|
High |
Ref. Group |
|||
Intermediate |
0.22 [0.05, 1.05] |
0.222 |
|
|
Employed |
|
|
|
|
No |
Ref. Group |
|||
Yes |
1.33 [0.46, 3.84] |
0.598 |
|
|
BAI score |
1.07 [1.00, 1.14] |
0.047 |
1.08 [1.00, 1.16] |
0.044* |
BDI-II score |
0.94 [0.87, 1.03] |
0.178 |
0.93 [0.85, 1.02] |
0.119 |
Note: Dependent variable:
Dropout. Statistically significant variables were included, as well as findings
from other articles
DISCUSSION
Our study
found that single, unemployed individuals who identified as men, lived outside
of Mexico City, and had lower levels of education and higher depression scores
exhibited the highest dropout percentages, particularly during the initial
weeks of self-guided treatment. Therefore, it may be important to pay attention
to this population, as these characteristics could be a factor to be considered
when providing long-distance services through technology.
Different
strategies can be implemented to avoid dropout from teletherapy, specifically
during self-guided interventions and at both individual and treatment levels
(Heron & Smyth, 2010; Horsch et al., 2017; Karyotaki
et al., 2015; Nordby et al., 2022; Titov et al., 2013). One practical approach
is psychoeducation, which provides evidence-based information about a patient’s
condition and has been shown to influence treatment adherence (Oliveira &
Dias, 2023; Prashant Srivastava & Rishi Panday, 2016). By investing
resources that may be easily and continuously accessed through platforms,
dropout rates could be decreased.
The results
indicate that it could be effective to implement these strategies during the
initial sessions, even when access to the platform is offered, since the
highest dropout percentage occurred during the first two sessions. Some
individuals did not even begin treatment. This finding aligns with the
literature on in-person treatments related to premature dropout and the need to
perform interventions during early sessions (Strauss et al., 2010).
Another
interesting finding was that individuals with high anxiety symptoms completed
the treatment, possibly due to a greater perception of need and greater concern
about their symptoms, as has been noted in other studies (Lopes et al., 2015;
Krebs et al., 2012). In contrast, those with depression symptoms were more
likely to drop out of treatment. Other studies have also observed this pattern
(Swift & Greenberg, 2012; Strauss et al., 2010). Using behavioral
strategies, such as providing an agenda linked to personal accounts, sending
automated personalized reminders, and establishing initial contact with users,
may improve treatment follow-up and adherence by increasing motivation among
patients, as well as exploring willingness toward this type of intervention
(Perski et al., 2017; Dennison et al., 2013; Heron & Smyth, 2010).
Limitations
and conclusions
Motivation and
expectations regarding treatment before its commencement are highly relevant
factors that should be considered in future studies. Our study did not measure
these aspects, but they may provide information on the patients’
predisposition. Implementing strategies such as treatment goal reminders
(Dennison et al., 2013) within the programs and frequently presenting the
decisional balance throughout treatment could be beneficial. These strategies
may help improve the patient’s intrinsic motivation, create a sense of control,
help visualize their progress (for example, through weekly graphs of anxiety
and depression questionnaire results), and enhance their ability to identify
with the program. Such strategies could increase the program’s perceived value,
leading to greater adherence (Donkin & Glozier,
2012) and reduced dropout rates.
Additionally,
we recognize that our study did not include a formal evaluation of the
mechanisms of data loss, nor did we determine whether missing data were
consistent with Missing Completely at Random (MCAR), Missing at Random (MAR),
or Missing Not at Random (MNAR). This is a significant limitation, and future
research should prioritize this type of analysis to enhance the robustness of
the findings.
We also
recommend increasing the sample size and the number of persons
with other attributes, such as varying levels of education, psychological
symptoms, knowledge, and experience with devices and platforms. This study
helps identify variables to be addressed by telepsychology. Online
interventions may benefit from the insights gained through this type of
research to adapt the identified variables, prevent dropout for individuals
with risk factors of a Mexican population, and recognize these characteristics
to guide them towards the most appropriate treatment options. Furthermore, the
findings provide valuable information for developing and implementing digital
interventions, strengthening these tools, and laying the groundwork for future
research and controlled studies.
ORCID
Omar Hernández-Orduña: https://orcid.org/0000-0002-4868-876X
Anabel de la Rosa-Gómez: https://orcid.org/0000-0002-3527-1500
Lorena Flores-Plata: https://orcid.org/0000-0003-1306-0718
Pablo D. Valencia: https://orcid.org/0000-0002-6809-1805
Alejandra Mares: https://orcid.org/0009-0004-6969-532X
AUTHORS’
CONTRIBUTION
Omar Hernández-Orduña: Conceptualization,
Writing – original draft, Visualization, Project administration, Writing –
review & editing.
Anabel de la Rosa-Gómez: Methodology,
Conceptualization, Supervision, Writing – review & editing.
Lorena Flores-Plata: Methodology, Project
administration, Writing – review & editing.
Pablo D. Valencia: Formal analysis, Data
curation, Writing – review & editing.
Alejandra Mares: Investigation, Writing –
review & editing
FUNDING SOURCE
The study is part of a main project supported by
external funding of the National Council of Humanities, Science and Technology.
Call 2020–04: Research Projects and Social Incidence in Mental Health and
Addictions. Grant number 1401. It is part of a postdoctoral research stay with
number 697266 at the same institution. The fundings institution had no role in
the design of the study; data collection, analysis, and interpretation; and
will not have any role in the writing of the manuscript.
CONFLICT OF INTEREST
The authors declare that they have no known competing
financial interests or personal relationships that could have appeared to
influence the work reported in this paper.
ACKNOWLEDGMENTS
Not applicable.
REVIEW PROCESS
This study has been reviewed by external peers in double-blind mode. The
editor in charge was Anthony Copez-Lonzoy. The review process is included as supplementary
material 1.
DATA AVAILABILITY STATEMENT
Data will be made available on request.
DECLARATION OF THE USE OF GENERATIVE ARTIFICIAL INTELLIGENCE
We have not used generative artificial intelligence in any form. The
final version of the manuscript was reviewed and approved by all authors.
DISCLAIMER
The authors are responsible for all statements made in this article.
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Factores asociados al abandono en una intervención transdiagnóstica
autoguiada para una población mexicana
RESUMEN
Introducción: La tecnología ha revolucionado la salud
mental al facilitar el acceso a terapias más diversas y accesibles. Las
intervenciones en telepsicología, como las autoguiadas, ofrecen tratamientos
personalizados mediante plataformas digitales. Aunque los estudios a largo
plazo son limitados, estas intervenciones han mostrado efectividad en distintos
trastornos. La modalidad y el tipo de trastorno influyen en su eficacia.
Comprender e identificar los factores que influyen en el abandono de
tratamientos autoguiados es clave para mejorar su diseño y aumentar su tasa de
finalización.
Objetivo: Este estudio busca identificar los
factores que influyen en el abandono de tratamientos autoguiados dirigidos a
problemas emocionales relacionados con el estrés y el trauma. Esto permitirá
incluir herramientas que mejoren su efectividad.
Método: La muestra incluyó a 89 adultos evaluados
mediante entrevistas diagnósticas, quienes cumplían criterios para trastornos
emocionales o relacionados con el estrés, y fueron asignados a un tratamiento
transdiagnóstico autoguiado compuesto por ocho módulos accesibles en cualquier
momento.
Resultados: Se identificó una tasa de abandono del 81
%, principalmente durante las primeras sesiones. Mediante un análisis de
regresión logística se identificaron algunos factores significativos asociados
al abandono, como el lugar de residencia y los niveles de ansiedad.
Conclusión: Estrategias como recordatorios
personalizados, clarificación continua de los objetivos del tratamiento y
herramientas que fomenten la motivación del paciente podrían prevenir el
abandono. Los resultados ofrecen información útil para optimizar la telepsicología
y favorecer el éxito de tratamientos psicológicos autoguiados en contextos
tecnológicos y culturales diversos.
Palabras claves: Telepsicología; Tratamientos autoguiados; Abandono; Tratamiento
transdiagnóstico; Problemas emocionales; Problemas relacionados con trauma.